Bucket Fillers

Bucket Fillers

This week I delivered a seminar to one of the largest government agencies in the District of Columbia. Attendance was mandatory and the topic of the seminar was supposed to be about customer service. But I decided to broaden the focus just a bit. So, instead of the...
Reflections on Ferguson

Reflections on Ferguson

Okay, so YouTube is not exactly a forum for the most astute analysis on anything. In fact, I try to make it a habit to avoid the comments posted on various media sites by so-called “regular people.” This time, however, I accidentally scrolled below the...