Please don’t pick me last

Please don’t pick me last

I’d like to share a story about what can happen to us when we are thrust into uncomfortable situations. Whenever I lead a course, part of my responsibility as the instructor is to create a safe space where people can learn and grow. Sometimes growth comes from pushing...
Bucket Fillers

Bucket Fillers

This week I delivered a seminar to one of the largest government agencies in the District of Columbia. Attendance was mandatory and the topic of the seminar was supposed to be about customer service. But I decided to broaden the focus just a bit. So, instead of the...