Training

SERVICES

TRAINING, LEARNING & DEVELOPMENT SERVICES

For clients who are looking for more intensive opportunities to learn from the experts on our team, we offer a variety of training programs covering a wide range of topics. We offer courses, seminars, and workshops relating to practical mission-oriented business issues, such as customer service, conflict resolution, project management, interpersonal relations, managing inter-agency and multi-sector partnerships, and more.

Our seminars and courses cover a wide range of skills, competencies, and behaviors that cover various facets of management and leadership, including those on the Office of Personnel Management (OPM) Executive Core Qualifications (ECQ’s) List.

Professional Standards and Expectations

A course that introduces participants to the core competencies that define what it means to be a professional in a rapidly changing and increasingly complex world. The course blends online and offline learning modules that address the following:

Social and emotional intelligence
Dealing with difficult people and situations
Conflict management and resolution
Mental health and well-being
Critical thinking and decision making
Communicating effectively
Proactive problem solving
Managing your personal brand/reputation

How to Thrive in Complex Environments

This is a course that introduces participants to the mindset and behaviors of those who have learned how to thrive in complex situations and environments. It will help you understand how change disrupts our lives and give you skills to anticipate and to deal with rapidly changing environments better.

How to Lead Change and Manage Transitions

This course is ideal for those individuals who want to be more effective leaders in times of continuous change and rapid transition. The course blends online and offline learning modules that address the six responsibilities that define the symphonic leader.

How to Influence Your Future

This course introduces participants to the difference between hindsight, insight, and foresight. The course will help you begin to prepare yourself for the potential trends and scenarios that are likely to shape your future.

Developing Teams & Organizations

Training focused on teams, groups, and organizations.

Emotional Bunkers

Emotional Bunkers: Why We Can’t Get Along

This course introduces participants to the common landmines that contribute to sending people into emotional bunkers and the challenges of pulling us out of those bunkers. The course highlights 7 landmines that are likely to trigger resistance and withdrawal—from history to culture.

Improving the Performance of Others

Getting Better Together: How to help others improve their performance—

This course introduces participants to a framework designed to identify the most effective performance intervention tools in group settings. The course explores gaps in knowledge, skills, motivation, and effort and the links between each of them.

How to Think Strategically

Road Mapping: A framework for thinking strategically

This course introduces participants to a comprehensive framework that defines what it means to think strategically. Using the metaphor of a road trip, the course helps you identify the elements that will shape the quality of your journey—from the fuel and vehicles you select to the drivers and passengers that occupy them. The course helps you anticipate the “road blocks” and the “hazards” that are likely to appear once you start moving—from the landmarks and detours along the way.

Designing Performance

Why We Act: Designing Performance

This course introduces participants to the design principles that influence individual and group behavior. Using insights from social science, the course highlights the importance of context, identity, interaction, loyalty, and achievement on collective performances.

Partnership, Collaboration & Collective Action

Training focused on the art and science of various forms of collective action.

How to Mobilize Others

This course introduces participants to the prerequisites for action and the mechanics of mobilization, highlighting the importance of attention, imagination, values, desire, and intent.

How to Foster Collaboration

This course introduces participants to the process behind collaboration, exploring seven moments or phases in the path toward effective collaboration: confusion, contention, conversation, connection, cooperation, collaboration, and finally creation.

We’ve designed, developed, and delivered tailored training programs for: