Our mission is to help leaders lead—particularly in complex and rapidly changing environments. If you’re someone who wants to make a difference and you find yourself in a complex environment with lots of moving pieces, we can help. We provide a comprehensive suite of professional services—from research and analysis to training and development.
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Facilitators, presenters, and keynote speakers for conferences, meetings, and retreats.

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Instructional designers, instructors, workshops and briefings on a variety of leadership and management topics.

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End-to-end strategic planning, one-off strategy sessions, ecosystem mapping, road mapping, and design labs.

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Literature reviews, in-depth interviews, online and offline surveys, and end-to-end field studies.

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Group coaching, one-on-one coaching, assessments, professional development, and peer learning.

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Market research, community outreach, graphic design, framing, and speech writing.

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When Customers Retreat Into Emotional Bunkers and It’s Your Fault

Data breaches drive me crazy. But not for the reason you think. It’s not really the hack that disturbs me. It’s the slow and pathetic response by the organizations that were hacked that kills me. You know the saying: “It’s not the crime that gets you, it’s the cover...

What These Kids Taught This Senator

Sometimes creating tension is a form of leadership. The children who confronted Senator Feinstein about her reluctance to publicly support the Green New Deal illustrate that tension, done properly, can be a strategy. They also remind us that it’s not good enough when leaders settle for managing the ecosystem. Great leaders strive to disrupt and then to transform.

How a Street Sweeper Touched My Heart

A few years ago, I was on vacation at Disney World with my wife and three kids. I dislike crowds and hate standing in line, especially in the heat. I’m not even a fan of Disney’s long library of stories. So, you can imagine my mood when I was given the assignment of...

Every Strategy Needs This

Every strategy needs people who are willing and capable of playing their part in its implementation. That’s why I like to say that every strategy needs a cast. Let’s remember how a strategy is defined. A strategy consists of a sequence of activities, usually...

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