Our mission is to help leaders lead—particularly in complex and rapidly changing environments. If you’re someone who wants to make a difference and you find yourself in a complex environment with lots of moving pieces, we can help. We provide a comprehensive suite of professional services—from research and analysis to training and development.
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Facilitators, presenters, and keynote speakers for conferences, meetings, and retreats.

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Instructional designers, instructors, workshops and briefings on a variety of leadership and management topics.

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End-to-end strategic planning, one-off strategy sessions, ecosystem mapping, road mapping, and design labs.

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Literature reviews, in-depth interviews, online and offline surveys, and end-to-end field studies.

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Group coaching, one-on-one coaching, assessments, professional development, and peer learning.

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Market research, community outreach, graphic design, framing, and speech writing.

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Please don’t pick me last

I’d like to share a story about what can happen to us when we are thrust into uncomfortable situations. Whenever I lead a course, part of my responsibility as the instructor is to create a safe space where people can learn and grow. Sometimes growth comes from pushing...

Are You Solving the Right Problem?

One day my phone rang and the person on the other end asked for me by my government name, with middle initial and everything. When this happens, it’s likely to get my full attention. After all, who knows why they might be calling or what they might want. On this...

When Customers Retreat Into Emotional Bunkers and It’s Your Fault

Data breaches drive me crazy. But not for the reason you think. It’s not really the hack that disturbs me. It’s the slow and pathetic response by the organizations that were hacked that kills me. You know the saying: “It’s not the crime that gets you, it’s the cover...

What These Kids Taught This Senator

Sometimes creating tension is a form of leadership. The children who confronted Senator Feinstein about her reluctance to publicly support the Green New Deal illustrate that tension, done properly, can be a strategy. They also remind us that it’s not good enough when leaders settle for managing the ecosystem. Great leaders strive to disrupt and then to transform.

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