What it means to trust
“The best way to find out if you can trust somebody is to trust them.”Ernest Hemingway Ernest Hemingway is attributed with these words: “The best way to find out if you can trust somebody is to trust them.” I can imagine your response. Easier said than done,...
Please don’t pick me last
I’d like to share a story about what can happen to us when we are thrust into uncomfortable situations. Whenever I lead a course, part of my responsibility as the instructor is to create a safe space where people can learn and grow. Sometimes growth comes from pushing...
Are You Solving the Right Problem?
One day my phone rang and the person on the other end asked for me by my government name, with middle initial and everything. When this happens, it’s likely to get my full attention. After all, who knows why they might be calling or what they might want. On this...
When Customers Retreat Into Emotional Bunkers and It’s Your Fault
Data breaches drive me crazy. But not for the reason you think. It’s not really the hack that disturbs me. It’s the slow and pathetic response by the organizations that were hacked that kills me. You know the saying: “It’s not the crime that gets you, it’s the cover...
Celebrating Christmas and all the blessings bestowed upon us. Congratulations to my son. Let the next chapter begin. https://t.co/pqiLaP3zMq
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