What it means to trust
“The best way to find out if you can trust somebody is to trust them.”Ernest Hemingway Ernest Hemingway is attributed with these words: “The best way to find out if you can trust somebody is to trust them.” I can imagine your response. Easier said than done,...
Please don’t pick me last
I’d like to share a story about what can happen to us when we are thrust into uncomfortable situations. Whenever I lead a course, part of my responsibility as the instructor is to create a safe space where people can learn and grow. Sometimes growth comes from pushing...
Are You Solving the Right Problem?
One day my phone rang and the person on the other end asked for me by my government name, with middle initial and everything. When this happens, it’s likely to get my full attention. After all, who knows why they might be calling or what they might want. On this...
When Customers Retreat Into Emotional Bunkers and It’s Your Fault
Data breaches drive me crazy. But not for the reason you think. It’s not really the hack that disturbs me. It’s the slow and pathetic response by the organizations that were hacked that kills me. You know the saying: “It’s not the crime that gets you, it’s the cover...
What These Kids Taught This Senator
“We need your leadership.” These four words stayed with me this week after I listened to a podcast produced by the NY Times called “Promise and Peril of the Green New Deal.” In it, they recount the story about how a group of children confronted Senator Dianne...
How a Street Sweeper Touched My Heart
A few years ago, I was on vacation at Disney World with my wife and three kids. I dislike crowds and hate standing in line, especially in the heat. I’m not even a fan of Disney’s long library of stories. So, you can imagine my mood when I was given the assignment of...
Every Strategy Needs This
Every strategy needs people who are willing and capable of playing their part in its implementation. That’s why I like to say that every strategy needs a cast. Let’s remember how a strategy is defined. A strategy consists of a sequence of activities, usually...
What Our Strategy Reveals About Us
This is a message for those Trump supporters who claim they don’t condone who the president is, just his policies—especially those who claim to be people of faith. You may think you can get away with pretending that you can separate the leader from the strategy. But...
Strategic or not? Behaviors of a Strategist
I spent the last month writing about the importance of having a destination and a road map. There’s more to be said. We all know that once we begin a journey we’re forced to confront the terrain ahead of us. Even the best road map can fail to get some people to the...
Check out my latest article: Why people trust you https://t.co/DGy5nCtu6u via @LinkedIn
How do you define #trust? 5 things to think about this week on taking the #risk to trust. https://t.co/8qsX8qLfiV #S2leads #leadership
"#Empathy requires a willingness to act based on what we see. Empathetic #leaders allow their #actions to become an expression of what they’re observing in others." New blog post up! #S2leads https://t.co/YFE74CfVzO
Check out my latest article: Please Don't Pick Me Last https://t.co/kJ1Am7WZ3R via @LinkedIn