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Repairing breaches of trust

Trust, it turns out, is fragile, and once broken, it can be very hard to repair. If you’ve broken the trust that someone has placed in you, and you want to repair the damage, ask yourself this: Do they blame you or do they blame the situation? The answer (and your response to it) will determine the path back from the breach.

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Please don’t pick me last

I’d like to share a story about what can happen to us when we are thrust into uncomfortable situations. Whenever I lead a course, part of my responsibility as the instructor is to create a safe space where people can learn and grow. Sometimes growth comes from pushing...

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Are You Solving the Right Problem?

One day my phone rang and the person on the other end asked for me by my government name, with middle initial and everything. When this happens, it’s likely to get my full attention. After all, who knows why they might be calling or what they might want. On this...

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What These Kids Taught This Senator

Sometimes creating tension is a form of leadership. The children who confronted Senator Feinstein about her reluctance to publicly support the Green New Deal illustrate that tension, done properly, can be a strategy. They also remind us that it’s not good enough when leaders settle for managing the ecosystem. Great leaders strive to disrupt and then to transform.

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How a Street Sweeper Touched My Heart

A few years ago, I was on vacation at Disney World with my wife and three kids. I dislike crowds and hate standing in line, especially in the heat. I’m not even a fan of Disney’s long library of stories. So, you can imagine my mood when I was given the assignment of...

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Every Strategy Needs This

Every strategy needs people who are willing and capable of playing their part in its implementation. That’s why I like to say that every strategy needs a cast. Let’s remember how a strategy is defined. A strategy consists of a sequence of activities, usually...

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